Privacy policy

We collect personal and non-identifiable information in different ways for example: 

•  When you install and set up an account for Hayya App.
• Use or register to our Services in Hayya App.
•  Visiting Hayya Website.
•  When you participate on a survey, promotion, or interact with advertisement.
•  When you Interact with us through our social media platforms.
•  When you communicate with us for any reason.

The type of data we collect depends on the Services you have requested, some Services may require you to provide us with certain mandatory personally identifiable information, you may not be able to use Hayya App and other Services correctly if not provided, for example:  in order to create an account and use Hayya App you have to provide your mobile number, country code, email and other information, the type of personal information that might be collected are as follow:

•  Registration and account information, such information might include: mobile phone number, country code, Your name, Username & password, Email address, verification code, language, currency, Time zone, Profile photo.
•  Hayya App phone calls is used to make calls directly from the App, we do not place calls without your permission or action, we may collect information of calling and receiving party like calls duration, calls quality and time.
•  Contacts; if you choose to provide them to Hayya App by agreeing to the access permission, giving the access will allow you to call your contacts from Hayya App, receive notification when your contacts signed up to Hayya App, help you easily to connect with friends and family and other features. in order for us to provide those functionalities and features only a copy of your contacts names and phone numbers will be collected and stored in our servers, we do not share or sell your contacts to third parties.
• Media files like video and photos If you choose to share then you need to give permission to the device camera, so that you can make a video call through Hayya App or photos to update your profile picture, capture and share photos, we do not access or store photos unless you choose to share them.
• To send voice messages and make voice and video calls you need to give permission to Hayya App to gain an access to device microphone, Hayya App will not access your microphone without your permission and we do not access your microphone in the background.
•  In case of you want to make charged phone calls or a transaction we do not store any of your credit card details and we don’t have access to your credit card number because its directly provided by you to our validated third-party payment service provider, however we may collect billing details such as name, address, email address, bank details and other financial information corresponding to your selected method of payment and we will only store name, address, email and issuing bank.
•  We will not read the content of your messages; we may automatically read content of the authentication SMS for the purpose of service activation. 
• When you contact us for customer service or customer support seeking a solution for a problem or asking for some details related to the use of our Services, we might ask you to provide us with information that can be helpful like contact details and other information that can help to solve or resolve an issue you face.
• We may keep a record of your interaction with us through our social media, for example: your email address or correspondence. 
• We might collect device location information if you use location features, location data is only used when sharing is initiated and is not tracked in the background, we might collect your location data to provide location-based features like nearby users and share your real time location with users.
• We may automatically collect some information when you use or visit our Services. This information may include device, usage and connection information such as device Internet Protocol (“IP”) address, operating system version, device name, language preferences and the time and date of your use of the Service, browser and device characteristics, referring URLs, country, location, phone number and other identification of calling and receiving party like (calls duration & calls quality), mobile carrier or internet service provider and other technical information, the date and time of visiting Hayya Website, time you spent on each page, This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
• We store some of your data for example but not limited to that used to share and receive media files, save shared content to your device and access files when you choose to upload them, we only access files that you explicitly choose to share through Hayya App.

Cookies are simple text files that store locally in your mobile, computer or other device, these cookies are sent to your browser from a website that you visit.

Hayya App and Hayya Website may use some web tracking technologies, you have the option to either accept or refuse these cookies if we plan to use them.

We use cookies to assist us administer Hayya Website, checking traffic and what pages are visited most, the location of people visited the pages, and how many people interact with Hayya Website, we also get information about our users’ preferences such us language and services preferences, this can help us offer better user experience. We may also use trusted third-party services that track this information on our behalf.

Generally, when using Hayya Website or Hayya App you may be asked to accept or reject cookies, you also have different option to turn off or disable cookies from browser’s settings, if you reject cookies you may not be able to use some of the features on Hayya App or Hayya Website.

We may also process your information for the following reasons:

•  Provide and market our Services.
• Manage and operate your account.
• Make an enhancement to Hayya Website and Hayya App including functionalities and Services.
• Personalize ours Services.
• Contact you about improvement or any updated changes to our Services.
•  Authenticate your access to an account; communicate with you about your account and verify your identity to prevent fraud, and security breaches.
• Initiate and process payment through secured third-party provider. 
• Create an account connection between your account and a third-party platform.

We work with trusted and carefully selected third-party service providers and partners to help us to operate, provide, improve, support and market our Services, in which we may share and they may collect and use data about you, we might only share your data with third parties that are needed to offer you the best possible services, However we are not responsible for any of the data collected by any such third party, you need to read their privacy policies, the type of information sharing might include but not limited to: 

•  We may share particular information like phone number & email address with third parties like Facebook and Google for the purpose of marketing Hayya App or Services, make an advertisement campaign and for analysis purposes.
• We also work with partner companies to provide authentication SMS and users’ SMS, they cannot do this without giving them your phone number, authentication message or user message including receiver phone number for the purpose of transmission of the authentication or text message only.
• We use secured third-party to Initiate and process your payment and billing information, collected information is subjected their privacy policy and terms and conditions which required from you to review them before making any transaction or payment. 
• We may use push notifications through a third party to notify you of coming calls or alerts while your Hayya App is not running If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

We may need to share your personal information in the following situations:

•    In case we involved in a merger, acquisition or asset sale. we will inform you before your personal data is transferred.
• Legal requirements which includes but not limited to: court order, assist law enforcement, required by law.

We value your trust in use our Services, we use high technologies and methods to protect your information, and we provide all security measures to keep your information safe, your data are encrypted and protected by Secure Socket Layer (SSL), but you need to keep in mind that we cannot guarantee an absolute security because no method of transmission over the internet, or method of electronic storage is 100% secure and reliable.

For the purpose of improving our Services, we may contact you using several methods including; phone, email, SMS, Hayy App messages, or any other.

We will only keep your personal information for as long as your account is active and as long as it is necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

We may not transfer, store, or process your information in countries other than Yemen.

Hayya Website or Hayya App may contain links to other websites, such linked websites are not under our control and not included in this policy. If you want to learn more about how such third party treats personal data you are referred to any such third party’s own Privacy Policy. Our Privacy Policy applies solely to personal data that we receive or collect from you through our website, our app, your use of our services.

This Privacy Policy will be updated from time to time, to be updated with changes you can check the last updated version of this Privacy Policy.

If you have any questions or comments about this Privacy Policy, please contact us at:

SANAA COMPUTER & ELECTRONIC SERVICES 

Sakher Street, Sanaa – Yemen

Call Center: +967774811266